Video

DPW Amsterdam 2025 | CPO Strategy

2 minutes

Description

This series offers a grounded look at how procurement actually changes, not through buzzwords, but through obsession with real problems. Spencer Penn traces his path into the industry, explains why Spec to Scale exists, and makes a clear case for why adoption, not features, is the only scorecard that matters.

Across these clips, a pattern emerges. Tools fail when they’re built for process instead of pain. LightSource grew beyond procurement because the problems it addresses cut across engineering, finance, and operations. When software works, people don’t need to be told to use it, they just do.

The conversations also tackle what’s next. From customer-driven product decisions to a sober take on AI and automation, the message stays consistent. Progress doesn’t come from hype. It comes from solving the right problems, listening closely, and building systems people actually want to rely on.

Speakers

Spencer Penn

CEO & Co Founder

Key moments

The eBay Obsession: Spencer Penn’s procurement DNA

Spencer Penn’s interest in procurement didn’t start in a boardroom. It started with a childhood hobby that still shapes how he thinks today.

The Spec-to-Scale manifesto: Redefining Direct Materials

The Spec to Scale Manifesto isn’t marketing fluff. Spencer frames it as a practical foundation for how Direct Materials businesses should actually operate.

Natural adoption: Why people choose LightSource

Adoption is the only metric that matters. Spencer explains how legacy procurement tools failed users and why LightSource is built around changing behavior, not just workflows.

Cross functional adoption: Breaking the procurement bubble

LightSource didn’t stop at procurement. Other teams pulled it into their daily work because the problems it solves don’t belong to one function.

Problem-solution fit: Beyond the pretty UI

A clean UI helps, but it’s not the reason people stick around. Spencer argues adoption only happens when software fixes something that genuinely hurts.

Listening to the community: The roadmap to innovation

Customer feedback isn’t a checkbox, it’s the roadmap. Spencer explains how thousands of requests actively shape where the platform goes next.

Agentic AI: Separating reality from the noise

AI is everywhere right now, but not all of it is real. Spencer cuts through the noise to separate what’s useful from what’s just hype.

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